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Robbins Table Tennis Frequently Asked Questions

How long in business?

We have been in business for 34years

Why should I buy from Robbins Table Tennis?

We have a wide variety of the best tables and we really know and will recommend a table for your usage that will last years for your usage at a great price.

We are located in the U.S. and we are not at all new at the table tennis table business. Many companies on the internet are new and not even located in the US. We have been in the table tennis business since 1977. We have operated a table tennis mail order catalog business since then. Before the internet we use to sell to national sporting goods chains such as Hermans, Oshmans, Garts, MC, Sportmart and many others (over 2,000 stores total).

Robbins Table Tennis processes the warranties. If you have a problem with a product you have bought from us, you would contact us. We process warranties by contacting the manufacturers. It is still the manufacturer’s warranty, but we do the processing for you.

Many companies that sell table tennis tables are new at it. Sometimes they do not have any real presence in the U.S. Often shipment is made only through independent warehouses.

Robbins Table Tennis was founded by Dan Robbins winner of several U.S. table tennis titles and a former consultant to international table tennis companies.

Do you ship internationally?

Yes we do but through freight forwarders that the customer hires. We ship to the customers designated freight forwarder in the U.S.

How much space do I need to have a table tennis table?

It is advisable to have a few feet for players on each side of a table tennis table. With a regulation table being 9 feet adding 3 feet on each side creates a 15 foot length. This of course depends on the players and this size suggestion is for recreational players who do not go back far from the table.

The width for recreational players is not so important. 10-12 feet will do.

What is a regulation size tt table?

A regulation size table tennis table is 9’ x 5’ x 30” high

What if I have less space than what is recommended above?

You may want to look on our Mini Table section

Is ping pong and table tennis the same?

Yes, they are the same. Table tennis is the term most commonly used in the sport and “ping pong” is the most common term used by those outside of the sport of table tennis

What does playback mean?

Some tables can be used by one player alone for practice by raising one half of the table to the storage position to be used as a practice backboard. Some tables have a gap between the folded up side and the net when folded up for the playback. Such a gap will cause you to have to hit the ball hard enough to clear the gap which will cause the ball to go off the end a lot. With a gap the trajectory of your shots is limited also, and in many ways not like playing regular table tennis. Some tables will allow the folded up table half to fold flat against the net which will allow normal play. Children like the playback feature. A gap-less playback with a lighter weight (for easier fold up) can be a more useful table for a home with children.

How do I clean the table tennis tops?

To clean the table tennis tops use only a soft cloth dampened with water. Harsh chemicals and detergents can harm the table tops.

What is the difference between one, two and three star balls?

Top quality ball brands are provided in different quality levels determined by seam quality, roundness and consistency from one to the next.

The three star ball is the highest quality level ball.

The two star ball is next in quality.

The one star is the lowest in quality in star graded balls

What is the difference between recreational paddles and high performance paddles?

A recreational level table tennis paddle is bought with the rubber sheets and wood (blade) already preassembled. This type of table tennis paddle is of a good to moderate performance level, but will not be close in performance to a high performance custom competition table tennis paddle. This group of table tennis paddles is of a quality that you will find in sporting goods stores, only less expensive. The performance level is significantly below that of our high performance table tennis paddles.

What if I cancel my order?

Customers will be responsible for all shipping costs for orders cancelled after the item(s) have been shipped. The shipping cost will include the cost of outbound shipping to the customer, and also the cost of the return shipping back to the warehouse. This cost will be deducted from the refund amount. These charges also apply to any shipments refused at the time of delivery, except for those refused for freight damage.

For cancelled orders with free shipping the actual outbound shipping cost is deducted from your refund amount as well as the return shipping cost to the warehouse.

It is also necessary to return all free promotional accessories included with the purchase to ensure proper credit. These items may have been shipped separately.

Do you charge a credit card processing fee for cancelled orders?

No, we do not charge a credit card processing fee for cancelled orders.

How do I return an item for a refund?

Please email us at: for instructions.

If I cancel an order how long does it take to receive credit?

If the merchandise has not shipped, the order will be credited within 3-5 business days.

It takes a few days to process the credit and a day afterwards to see the credit show up in your account.

If the merchandise has already shipped and you return it. Credit is issued within three to seven business days after receipt of the return.

If I cancel an order how long does it take to receive credit?

If the merchandise has not shipped, the order will be credited within 3-5 business days.

It takes a few days to process the credit and a day afterwards to see the credit show up in your account.

If the merchandise has already shipped and you return it, credit is issued within three to seven business days after receipt of the return.

Will I have to ship back damaged parts, or my damaged table tennis table in the event that I receive a damaged or defective table?

In most cases you will not need to ship anything back. We resolve almost all freight damage and warranty issues using just your pictures, without the need to send anything back. We must have pictures from you demonstrating the damage or defect

What if I suspect the table tennis table tops are warped?

A warp of a new table tennis table top is often a temporary condition. In most cases, this can often be corrected by storing the table in a straight up or flat position as suggested in section about restoring the table tops to the flat position

What if my Outdoor Aluminum encapsulated Kettler table is dented on the bottom?

It is not uncommon for a contoured aluminum bottom outdoor table to acquire a slight dent in assembly and handling. Such dents do not void the warranty as the warranty does anticipate that such dents will occur as the aluminum is actually designed to be flexible and to flex give when the when the top expands and contracts with temperature changes.

copyright 2011 Robbins Table Tennis

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